Refund policy

Return and refund policy — Movex Gear

1. Right of withdrawal

For orders delivered in France and the European Union, consumers have 14 days from receipt of the product to exercise their right of withdrawal, without giving any reason, unless a legal exception applies.

To exercise this right, contact our customer service at contact@movexgear.com with your order number and your wish to return the product. You can also use the withdrawal form at the bottom of this page.

2. Returning products

After informing us of your decision, you have a further 14 days to send back the products concerned.

Items must be carefully packed and returned to the return address provided by our customer service. Please do not send any product before you have received the return instructions.

You may handle the products as far as necessary to establish their nature, characteristics and functioning. Any loss in value resulting from handling beyond what is necessary may be dealt with in accordance with applicable law.

3. Return costs

In the event of withdrawal, the direct cost of returning the products is borne by the customer, unless Movex Gear agrees to cover it or applicable law requires otherwise.

If a product is defective, damaged on arrival or does not match your order, please contact our customer service. We will review the situation and apply the remedies provided for by applicable law. Your statutory consumer rights remain unaffected.

4. Refunds

Once the return is approved, the refund will be made using the original payment method, unless you expressly agree to another permitted method.

For returns under the right of withdrawal in France and the European Union, the refund will be made within the legal time limits, no later than 14 days after we are notified of the withdrawal. It may be withheld until we have received the products back or you have supplied proof of having sent them, whichever is earlier.

The refund includes the original standard delivery costs where required by law. Any additional costs resulting from choosing a delivery method more expensive than the standard one are not necessarily refundable.

5. Damaged or incorrect products

If your order arrives damaged or you receive an item different from the one you ordered, contact us with your order number and, if possible, photos of the product and its packaging.

We will review your request and tell you what to do next. This procedure does not limit your statutory rights.

6. Legal guarantees

This policy does not limit the legal guarantees or any other rights consumers have under applicable law.

7. Orders delivered to the United States

For orders delivered to the United States, return and refund requests are handled in accordance with the terms applicable to the order and with applicable law. This policy does not remove any mandatory consumer rights.

8. Contact

For any question about a return or a refund:

Email: contact@movexgear.com

Withdrawal form

Copy and send to contact@movexgear.com:

To Movex Gear – Robinson DE LOS SANTOS CHALAS (EI), 2 Allée des Commerces, 95210 Saint-Gratien, France – contact@movexgear.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

– Ordered on / received on:
– Order number:
– Item(s):
– Customer name:
– Customer address:
– Date:
– Signature (only if this form is sent on paper):